Last updated: December 2024

1. Introduction

Bistro 8 ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name and contact details (email, phone number)
Reservation details (date, time, party size)
Dietary requirements and allergies
Payment information (processed securely by third-party providers)
Communications with us (emails, enquiry forms)

Automatically Collected Information

IP address and browser type
Device information
Pages visited and time spent on our website
Cookies and similar technologies

3. How We Use Your Information

We use your personal information for the following purposes:

To process and manage reservations
To respond to enquiries and provide customer service
To process gift voucher purchases
To send marketing communications (with your consent)
To improve our website and services
To comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract: To fulfil reservations and bookings
Legitimate interests: To improve our services and respond to enquiries
Consent: For marketing communications
Legal obligation: To comply with applicable laws

5. Data Sharing

We do not sell your personal information. We may share your data with:

Third-party service providers (booking systems, payment processors)
Professional advisors where necessary
Law enforcement or regulatory bodies when required by law

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Reservation data is typically retained for up to 2 years for service improvement and legal compliance.

7. Your Rights

Under UK data protection law, you have the following rights:

Right of access: Request a copy of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your data
Right to restrict processing: Limit how we use your data
Right to data portability: Receive your data in a portable format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: Bistro8pub@gmail.com
Phone: 01495 224200
Address: Park Terrace, Woodfieldside, Oakdale, Blackwood NP12 0PN

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.